The receptionist's personal WhatsApp
Patients write to a phone that goes home when the receptionist does.
WhatsApp with your patients, from your phone or from the clinic's number
Automatic sending is an add-on: contracted separately, on top of any plan
You send the patient reminders, treatment plans and messages over WhatsApp at no extra cost: OCLÜ writes the message from your template and opens it in whichever WhatsApp is open on that computer, tablet or phone. With the WhatsApp add-on you connect the clinic's own number: reminders go out on their own, with buttons for the patient to confirm, and always from the same number, not from the personal one of whoever is on reception.
What eats your time today in WhatsApp
Reminders one by one
Copying, pasting and sending the same message, patient by patient, every morning.
Messages with no record
What was said to the patient over WhatsApp does not show up on their record.
What WhatsApp gives you in OCLÜ
Free, from your own WhatsApp
From the appointment or the record you pick a template and OCLÜ opens your WhatsApp with the message written. You can add the link for the patient to confirm or cancel. It comes with every plan.
The clinic's number
With the add-on, automatic messages go out from the clinic's WhatsApp Business number, which you can keep using on the phone.
A reminder with buttons
It goes out 1, 2 or 3 days before the appointment with buttons to confirm or cancel. The answer changes the appointment status and the patient gets a reply the clinic can edit.
Treatment plans
You send the plan with a link to view it and buttons to approve or reject it, or just to share it. The answer comes back to the plan.
Rescheduling and follow-up
If you move an appointment, the patient gets a notice with the new date. If they did not answer the reminder, you nudge them for a confirmation from the appointment.
Warnings when something fails
If a message is not delivered within two hours, or Meta halts the account's sending, OCLÜ warns you and reminders go out by email to whoever has one on file.
How WhatsApp works, in three steps
You connect the number
You generate the connection link from OCLÜ and link the WhatsApp Business number to your Meta account.
You set up the reminder
Under Automations you choose how many days ahead it goes out, for which appointment statuses, and which status it moves to depending on the answer.
Messages go out on their own
Automatic reminders before the appointment, and sends from the appointment or the treatment plan with one click.
Frequently asked questions about WhatsApp
Do I need the add-on to send WhatsApp messages from OCLÜ?
No. Free, on every plan, OCLÜ writes the message from a template and opens it in your WhatsApp, and you send it. With the add-on, messages go out on their own from the clinic's number and the patient's answer comes back into the system.
Can I keep using WhatsApp Business on the phone?
Yes. The number can be connected in coexistence mode: you keep chatting from the WhatsApp Business app and the automatic messages go out from the same number.
What do I need to connect the number?
A Meta Business account, the number active in the WhatsApp Business app, and a card on file with Meta, which bills the messages straight to the clinic. The connection is made with a link you generate from OCLÜ.
Can I change the text of the automatic reminder?
Yes. You personalise a copy, Meta reviews it, and once approved it is used across every location. In the meantime the last approved version keeps going out, and you can always go back to the original.
Can WhatsApp campaigns be run?
Today, the birthday greeting: you pick the patients with a birthday that day and it reaches them from the clinic's number. The medical history request and the bulk appointment reminder go out by email.
WhatsApp connects to the rest of OCLÜ
Appointment reminders
Free from your own WhatsApp, or automatic with the add-on
Automations
Confirmations, statuses and expiries that run themselves
Campaigns
Medical history, a day's appointments and birthdays, in one send
Try WhatsApp with the rest of your clinic inside
Every message goes out with the patient's and the appointment's details already in place, with no copying and pasting. Start free and migrate your data with our team.