No-shows
Slots left empty because the patient forgot.
Appointment reminders: the patient confirms without calling and the calendar finds out on its own
Before each appointment you send the patient a reminder so they can confirm or cancel without calling. Free, it goes out on its own by email, or you send it over WhatsApp from the appointment with one click; with the WhatsApp add-on it goes out on its own from your clinic's number, with buttons to confirm.
What eats your time today in appointment reminders
Calling one by one
Reception spends the first hour of the day confirming by phone.
Confirmations that never reach the calendar
The patient answered over WhatsApp but nobody marked it on the calendar.
What Appointment reminders gives you in OCLÜ
Email or WhatsApp
By email it goes out on its own on every plan, and over WhatsApp you send it free from the appointment. With the WhatsApp add-on it goes out on its own, with buttons, and email stays as a fallback if WhatsApp fails.
How far ahead
You choose whether the reminder goes out 1, 2 or 3 days before the appointment.
Times per location
You mark which times of day, in each location's local time, the system looks for appointments to warn about. Each appointment gets one reminder only.
Only the statuses you choose
The reminder goes out for appointments in the statuses you tick — the ones still to be confirmed, for instance.
Status follows the answer
If the patient confirms or cancels from the link or the buttons, the appointment moves to the status you defined for each case.
Rescheduling
When you move an appointment you choose whether to tell the patient, and the appointment can go back to a status that asks them to confirm again.
How Appointment reminders works, in three steps
You set up the reminders
Under Automations you choose how far ahead, at what times, for which statuses, and which status the appointment moves to depending on the answer.
The patient gets the notice
Before the appointment the reminder reaches them with the confirmation link, or with buttons if it goes out over WhatsApp.
The calendar updates
The patient's answer changes the appointment status with no input from reception.
Frequently asked questions about appointment reminders
How do you cut no-shows in a dental office?
By reminding people of the appointment in advance on a channel they actually look at, and giving them a simple way to confirm or cancel. OCLÜ sends the notice by email or, with the add-on, over WhatsApp, with a link or buttons to answer, and changes the appointment status according to the reply.
Can the patient confirm without calling?
Yes. The reminder includes a link, or buttons if it goes out over WhatsApp. The patient taps confirm or cancel and the status updates in the clinic's calendar.
Do reminders go out by email or over WhatsApp?
Both. On every plan it goes out on its own by email, and you can also send it free over WhatsApp from the appointment: whichever WhatsApp is open on that computer, tablet or phone opens up. With the WhatsApp add-on it goes out on its own, from your clinic's number, with buttons to confirm or cancel.
What time do reminders go out?
At the times each location marks, in its local time. If you mark none, the suggested ones are used: 7, 10, 15, 18 and 21h. Each appointment gets one reminder only, however many times you mark.
What happens if the patient cancels?
The appointment moves to the status you defined for cancellations, you see it that way in the calendar, and the slot is free to give to another patient.
Appointment reminders connects to the rest of OCLÜ
Calendar
Every clinician's appointments in one calendar
Free from your own WhatsApp; automatic with the add-on
Automations
Confirmations, statuses and expiries that run themselves
Try Appointment reminders with the rest of your clinic inside
When the patient confirms or cancels from the link, the appointment changes status in the calendar without anyone touching it. Start free and migrate your data with our team.