Appointments requested at night
The patient writes at 11pm and only gets an answer the next day, by which time they have booked somewhere else.
Online Booking: the patient books at any hour, without calling
Add-on: contracted separately, on top of any plan
The patient books their own appointment at any hour: they open your location's link, choose clinician, day and a free slot, verify a 6-digit code, and the appointment lands in your calendar, either confirmed or waiting for your approval. This is the online appointments add-on in the OCLÜ dental software.
What eats your time today in Online Booking
Reception offering times
A good part of the morning goes on offering and shuffling times by phone and over WhatsApp.
Unverified bookings
A standalone form brings in made-up names and appointments nobody is going to turn up for.
What Online Booking gives you in OCLÜ
Links per location
You create as many links as you need per location, with all the clinicians or just some, and with an operatory if you want. One for the website and one per clinician, say. Each link can be paused whenever you like.
Free slots only
The patient sees the slots available according to each clinician's calendar, their lunch, their holidays and the appointments already booked. They never see other patients' data.
Duration per clinician
Each clinician has their own online appointment length, in 5-minute steps.
Confirmed or needing approval
The appointment goes straight into the calendar with the status you choose, or sits as a request you approve or reject from the calendar. While you decide, that slot is not offered to anyone else.
Verification code
Before booking, the patient enters a 6-digit code sent by email or, if you enable it, over WhatsApp. The WhatsApp code goes out from OCLÜ's own line, so you do not need the WhatsApp add-on.
Booking rules
Minimum notice, how many days ahead people can book, no appointments on public holidays, a cap on future appointments per person, and daily caps on bookings and on new patients.
How Online Booking works, in three steps
You set up clinicians and rules
You choose which clinicians can be booked online, how long their appointments are, how much notice is needed, and whether bookings are confirmed or need approval.
You share the link
You copy it with the suggested WhatsApp message, add it to your website, or print the QR-code poster for reception.
The patient books
They pick clinician, day and time, enter their details and verify the code. The appointment appears in your calendar, the clinician gets a bell notification, and the patient gets a link to cancel if they cannot make it.
Frequently asked questions about Online Booking
Is Online Booking included in the plans?
No, Online Booking is an add-on contracted separately on top of any OCLÜ plan. If you cancel it, the links stop accepting bookings and your setup is kept for whenever you switch it back on.
How do I know the person booking is real?
Because before booking they have to enter a 6-digit code sent by email or WhatsApp that expires in 10 minutes. On top of that, the links have daily caps on bookings and on new patients that you set yourself.
Do I need the WhatsApp add-on to send the code?
No, the WhatsApp code goes out from OCLÜ's number. If you choose to approve every booking, the code is only sent by email.
Can I review appointments before confirming them?
Yes, by turning on approval. The booking sits as a request in the calendar and the slot stays taken; when you approve it, the patient gets an email, and if you reject it, you choose whether to let them know.
What if the patient already has a record at the clinic?
The appointment is booked on their record: OCLÜ recognises them by ID number. If that ID is not on file at the clinic, a new record is created and flagged so the team can check the identity.
Online Booking connects to the rest of OCLÜ
Calendar
Every clinician's appointments in one calendar
Appointment reminders
Free from your own WhatsApp, or automatic with the add-on
Online patient registration
The new patient completes their record before coming in
Try Online Booking with the rest of your clinic inside
Every online booking lands in the same calendar your team uses, on the patient record. Start free and migrate your data with our team.